![]() ![]() URA hopes to welcome guests to the new space this fall. Instead of eight camping domes, there will eventually be 35 luxury accommodations.Ĭoncept image of the new luxury accommodations at Urban River Adventures. They're the reason we got here."Ĭapp said the company is in the process of expanding - a process that started last October. "We love our guests and we value them very much. He said he hopes to have refunds to all affected customers by the end of the month. "Our payment processer held the reserve fund, which is they're holding the funds in place now, and we're not able to access them until they release them," he told CTV News Edmonton on Tuesday. Steven Capp of URA said he's also frustrated with the refund situation. "'It’s coming, you're scheduled for next week, or you're scheduled for the end of next week, they are coming in the order of when the bookings happened.' It just seemed like a lot of excuses why I’m not getting a refund." URBAN RIVER ADVENTURES 'FRUSTRATED' WITH SITUATION She said she's contacted the company about her refund, but hasn't received a satisfactory response. Booked the hot tub, booked the sauna, got extra firewood, we were ready to go." ![]() She was supposed to be checking in with her mother and sisters on Tuesday. "An email landed in my inbox almost two months later to the day, something like, 'We regret to inform you, blah, blah, blah,' and they were cancelling due to an expansion." She chose the facility because it could accommodate her mother's mobility issues. I don't want to drag them through the mud, I just want my money back."Īngela Scheck (left) and Jan Stout say they're waiting from refunds from Urban River Adventures. It’s a chunk that could be spent elsewhere in my life. Stout is still waiting for her refund from URA. The women booked a cabin at Wabamun Lake. "It was a real shock because what do we do now? Last minute bookings. Having only received the cancellation notice 10 days before their trip, Stout and her friends were forced to make other plans. I can’t believe that 50 per cent of the refunds were prior to Aug. "Another email said they had already refunded 50 per cent of the refunds in the order they received. "May 31 we got the cancellation letter, and they said refunds would be given back in the order that they were received."Ī follow-up email with the company left her feeling confused, Stout said. She said she was in contact with the company about her reservation on May 26, and received a quick response to her query.įive days later, she said URA notified her that her reservation was cancelled because the company was expanding the facility. It was quaint, it was quiet, and it was just like we were out in the middle of the wilderness," she told CTV News Edmonton. Stout said she'd stayed with URA twice in the past. She and two friends were supposed to check-in June 9 for a three-day birthday weekend. Jan Stout made a booking with Urban River Adventures (URA) last August for this summer. Customers of a local glamping company say they're out hundreds of dollars after their reservations were cancelled abruptly. ![]()
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